Privacy Policy

ns121 ("we", "us", "our", or the "Company") operates an online sportsbook and casino platform serving the Indonesian market. We take data protection seriously and are committed to safeguarding the personal information you provide when using our services. This Privacy Policy describes what information we collect, how we use it, who we share it with, and what rights you have regarding your data.

By creating an account or using the ns121 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, you should not use our services.

1. Information We Collect

ns121 collects several types of information from users to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver a personalized user experience.

1.1 Personal Information You Provide

When you register an account with ns121, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, phone number, and residential address.
• Account Credentials: Username and password (passwords are stored in encrypted form and never accessible to our staff).
• Identity Verification Documents: Copies of your Indonesian national identity card (KTP), proof of address (utility bill, bank statement), and a selfie photograph holding your KTP. These documents are required for KYC (Know Your Customer) verification before you can withdraw funds.
• Payment Information: Bank account details (bank name, account number, account holder name) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) for processing deposits and withdrawals. We do not store full credit or debit card numbers; payment card transactions are processed through secure third-party payment gateways.
• Financial Information: Transaction history, deposit and withdrawal records, betting history, account balance, and bonus usage.

1.2 Information We Collect Automatically

When you access the ns121 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, login timestamps, pages visited, time spent on each page, referral URLs, and clickstream data.
• Geolocation Data: Approximate location based on IP address to verify that you are accessing the platform from within Indonesia and to comply with regional licensing requirements.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, authenticate your session, analyze platform usage, and deliver targeted content. See Section 6 for more details on cookies.

1.3 Information from Third Parties

In some cases, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment success or failure notifications, and fraud detection signals from BCA, BRI, BNI, Mandiri, e-wallet providers, and other payment partners.
• Identity Verification Services: We may use third-party KYC providers to verify the authenticity of identity documents and cross-check your information against public databases or watchlists.
• Affiliate Partners: If you were referred to ns121 by an affiliate or marketing partner, we may receive limited information about the referral source.

2. How We Use Your Information

ns121 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• To create, maintain, and manage your ns121 account.
• To authenticate your identity and prevent unauthorized access.
• To process deposits, withdrawals, and other financial transactions.
• To display your account balance, transaction history, and betting activity.
• To provide customer support and respond to your inquiries via live chat, WhatsApp, or email.

2.2 Legal and Regulatory Compliance

• To verify that you are at least 21 years of age and legally eligible to use online gambling services.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• To detect, prevent, and investigate fraud, money laundering, bonus abuse, match-fixing, or other illegal activity.
• To cooperate with law enforcement, regulatory authorities, or legal proceedings when required by law.

2.3 Platform Security and Fraud Prevention

• To monitor for suspicious login attempts, unusual betting patterns, or signs of account compromise.
• To protect against denial-of-service attacks, hacking attempts, and other security threats.
• To enforce our Terms and Conditions and prevent multi-accounting, collusion, or cheating.

2.4 Marketing and Communications

• To send you promotional offers, bonus announcements, newsletters, and updates about ns121 services (you may opt out at any time).
• To personalize your experience with content and offers tailored to your betting preferences and activity history.
• To conduct surveys, collect feedback, and improve our services.

2.5 Analytics and Platform Improvement

• To analyze user behavior, identify popular features, and understand how players interact with our platform.
• To test new features, optimize user interfaces, and improve platform performance.
• To generate aggregated, anonymized statistics for internal reporting and business intelligence (this data cannot be used to identify individual users).

3. How We Share Your Information

ns121 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating the platform and delivering services. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Service providers include:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process deposits and withdrawals on our behalf.
• Identity Verification Providers: Third-party KYC services verify your identity documents and conduct background checks.
• Hosting and Infrastructure Providers: Cloud storage and server hosting companies store your data on secure servers.
• Customer Support Tools: Live chat software, email platforms, and CRM systems used by our support team.
• Analytics and Marketing Platforms: Tools that help us analyze user behavior and deliver targeted advertising (data is often anonymized or pseudonymized).

3.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests from government authorities, including:

• Complying with a court order, subpoena, or legal process.
• Responding to lawful requests from law enforcement agencies investigating criminal activity.
• Protecting the rights, property, or safety of ns121, our users, or the public.
• Enforcing our Terms and Conditions or preventing fraud, money laundering, or other illegal conduct.

3.3 Business Transfers

If ns121 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or third party as part of the transaction. We will notify you via email or a prominent notice on the platform if such a transfer occurs, and the new entity will be required to continue protecting your data in accordance with this Privacy Policy or provide you with notice of any changes.

3.4 With Your Consent

We may share your information with other third parties if you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize data sharing with a specific partner.

4. Data Security

ns121 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by online banking platforms.
• Secure Data Storage: Personal information and financial records are stored on secure servers with restricted access. Sensitive data such as passwords are hashed and encrypted.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account login.
• Access Controls: Only authorized ns121 staff members with a legitimate business need can access personal information, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Fraud Detection Systems: Automated tools monitor for suspicious activity, unusual login patterns, and signs of account compromise.

While we take extensive precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your login credentials confidential and should notify us immediately if you suspect unauthorized access to your account.

5. Data Retention

ns121 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for up to 7 years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 7 years in accordance with Indonesian financial regulations and international AML standards.
• Identity Verification Documents: Retained for the duration of your account and for up to 7 years after closure, or as required by law.
• Marketing Communications: Retained until you opt out or unsubscribe, after which your email address is moved to a suppression list to prevent future marketing messages.
• Log Data and Analytics: Retained for up to 2 years for security monitoring and platform improvement purposes, after which it may be anonymized or deleted.

If you close your account and request data deletion, we will delete or anonymize your personal information to the extent permitted by law, but certain records may be retained as required by legal, regulatory, or contractual obligations.

6. Cookies and Tracking Technologies

ns121 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the platform to function (login sessions, security features, load balancing). These cannot be disabled.	Session or up to 30 days
Functional Cookies	Remember your preferences (language, currency, display settings) to personalize your experience.	Up to 1 year
Analytics Cookies	Collect anonymized data on how users interact with the platform to improve performance and user experience.	Up to 2 years
Marketing Cookies	Track your activity to deliver personalized ads and measure the effectiveness of marketing campaigns.	Up to 1 year

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling essential cookies may prevent you from using certain features of the ns121 platform, such as logging into your account or placing bets.

To learn more about managing cookies, visit your browser's help documentation or visit www.allaboutcookies.org (external informational resource; ns121 is not responsible for third-party content).

7. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. Contact us at [email protected] to request an export of your data in a commonly used format (e.g., PDF or CSV).

7.2 Correction and Update

You may update your contact information, email address, and phone number directly through your account settings. For changes to your name, date of birth, or address, contact customer support with supporting documentation.

7.3 Deletion

You may request deletion of your personal information by contacting customer support. Please note that we may be required to retain certain records for legal, regulatory, or security reasons (e.g., transaction history, KYC documents) even after account closure.

7.4 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing message or by adjusting your communication preferences in your account settings. Even after opting out, you will continue to receive transactional emails related to your account (e.g., withdrawal confirmations, security alerts).

7.5 Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.6 Lodge a Complaint

If you believe that ns121 has not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in Indonesia or your country of residence.

8. International Data Transfers

ns121 primarily operates within Indonesia and stores user data on servers located in secure data centers within the region. However, some of our third-party service providers (e.g., cloud hosting, analytics platforms) may store or process data in other countries. When we transfer personal information outside Indonesia, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection standards.

9. Children's Privacy

ns121 is strictly an adult platform. You must be at least 21 years of age to create an account or use our services. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is underage, we will immediately close the account, delete all associated data, and refund any remaining balance to the payment source. If you believe a minor has accessed ns121, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ns121 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of ns121 after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ns121 handles your personal information, please contact us at:

Thank you for trusting ns121 with your personal information. We are committed to maintaining the highest standards of data protection and transparency.